Unfortunately we don't have a return policy for goods which are as per order. The following return policy applies only for those goods which are not as per order or was damaged at the time of receipt of delivery. Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. (Please note, we dont have any return policy for any diamond article, gold or gold plated article as importing gold products or jewelry are highly restricted in India).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not be accepted. Please note the back chains are not to be considered part of the order. Back chains (if any missing) can be sent in your next order on request.
Refunds & Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
We will provide you the details for returning the goods. Once you receive an email from us, you can ship at Anshul Agrawal, 04 Vyapar Bhawan, PD Mello Road, Masjid Bunder East, Mumbai, India - 400009.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of return shipping will be deducted from your refund. Also if any import duty is levied it will be deductible from refund.
If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.